Cancellation Policy
At vexehagiang.com, we understand that travel plans can sometimes change unexpectedly. If you need to cancel your bus ticket, we offer a straightforward cancellation process to make the transition as easy as possible.
1. Cancellation Request
If you wish to cancel your booking, please submit a cancellation request through our website or contact us directly. Ensure that the cancellation request is submitted before the scheduled departure time to be eligible for a refund or rescheduling. Please note that if you’re a foreign tourist, refunds are easier to process for payments made by credit card. For other payment methods, you may be responsible for transaction fees, and refunds may not be available in such cases.
2. Refund Policy
- Full Refund: Cancellations made more than 24 hours before the scheduled departure are eligible for a full refund.
- Partial Refund: Cancellations made between 12 and 24 hours before the departure time will be eligible for a partial refund.
- No Refund: Cancellations made less than 12 hours before the scheduled departure will not be eligible for a refund.
3. Non-Refundable Fees
Please be aware that service or booking fees may not be refundable in some cases. Always review the terms at the time of booking to understand any additional fees that may apply.
4. Rescheduling
If you prefer to reschedule your trip instead of canceling, please contact our support team at least 12 hours before departure. We will do our best to assist with rescheduling your travel date based on seat availability.
5. Exceptional Circumstances
In the case of extreme weather conditions or unforeseen emergencies affecting travel, we may offer more flexible cancellation or rescheduling options. Stay updated on any changes by checking our website or contacting our customer support team for assistance.
6. How to Cancel
You can cancel your booking by visiting your account on vexehagiang.com, selecting your booking, and following the cancellation instructions. Alternatively, you can reach out to our customer service team by phone or email for immediate assistance. We will also send you an email with your ticket, which you can use for cancellation requests or rescheduling.
7. Contact Information
If you have any questions regarding our Cancellation Policy, please don't hesitate to contact us at sales@vexehagiang.com.